Advocacy

The MUSA Advocacy service provides free support to Massey Manawatū and Massey Distance students.

Kerry Howe, Internal Advocate

Internal Advocacy

The MUSA Internal Advocate is here to support Massey Manawatū students to overcome academic or welfare challenges, big or small, which may arise during their tertiary journey.

This service is free, confidential, and independent from Massey University. It is a safe space where you can understand your rights and options through support and advice, including referrals to appropriate services.

Qualified social workers Kerry Howe, has the experience and resources to support you through any issues that might occur from dodgy landlords, academic grievances, to a financial hardship grant for those moments when an unforeseen and temporary situation pops up.

The MUSA Advocate can attend meetings or hearings with you either in person or through telephone conference if required, whether this be for Massey matters or with external agencies.

Contact the Internal Advocate


Distance Advocacy

MUSA Distance Advocate, Izzy Mickleson, reaches extramural students all over the country and overseas via phone, email, Facebook, Skype; however possible!

Izzy Mickleson, Distance Advocate

If you are facing a challenge, big or small, during your tertiary journey, this is who you should reach out to. The service is free, professional and independent from Massey University. Whether it be academic grievances, financial hardship or just someone to chat to - Izzy is able to support you in a range of ways, such as attending meetings or utilising phone conferences; the aim is to reduce the barriers studying by distance can cause.

Contact the Distance Advocate

Distance advocacy also has a great bunch of volunteers based around the country who host events for you to be able to meet other local distance students.

Learn more and sign up to volunteer

Each semester, the Distance Advocacy service produces a newsletter, known as Extramurally Yours, that is emailed out to all enrolled distance students. This contains recent information on useful services, competitions and opportunities. If you ever miss an edition you can browse our newsletter archives.


Financial Assistance

There isn’t as much financial assistance available to students as we would like, but we can help you access what is there. At MUSA, we can discuss eligibility for StudyLink or Work and Income assistance, link you to the scholarship database and discuss options around employment.

MUSA also provides the Student Assistance Program grant and Food Grant which can be applied for by Massey Manawatū or distance students.

Student Assistance Program

This grant can be used for temporary and unforeseen costs which cause you unusual or severe hardship. Designed for when other support agencies cannot assist and you think there is nowhere else to turn to, a one off grant of up to $500 can be applied for.

Contact the advocate to make an appointment to discuss your situation and the Student Assistance Program in more detail.

Download a form to get started with your SAP application.

Internal SAP Form
Distance SAP Form

MUSA Food Grants

Current Massey University distance students residing in New Zealand, and current Massey University Manawatū students can apply for a food grant for essential items during times of financial hardship. The food grant is assessed on individual circumstances and cannot exceed the value of $50 NZD.

Going through the food grant application process does not guarantee a food parcel, and the food grant cannot be used for alcohol or cigarettes. Successful applications will be processed through Countdown’s Click and Collect service by the MUSA Advocates.

Contact your advocate to discuss your circumstance and eligibility for the MUSA Food Grants.

Download a form to get started with your MUSA Food Grant application.

Internal Food Grant Form
Distance Food Grant Form

Advocacy FAQ

Aegrotat is a university term that applies when a student is unable to attend an examination, compulsory component or assessment activity occurring at a fixed time and place due to illness, injury, bereavement or other critical circumstances.

Applications for an aegrotat grade must be received by the University within 14 days of the exam. Where possible, you should always attend the exam and apply for an impaired grade instead.

An aegrotat grade will be awarded by a cause coordinator when they are confident you would have passed had you completed the exam.

Find out more here.

To apply for an aegrotat grade, you have to complete an application form as well as provide supporting documentation.

If you are unwell, you must see a registered health professional as soon as possible and have them fill in a form.

If you did not complete the exam for critical personal circumstances there is a separate form that needs to be filled in with the support of an independent person to explain the circumstances.

Following the completion of one of these forms, you need to log into the Massey University Portal, navigate to Results and Exams, apply for the relevant Aegrotat type and upload the completed form. This needs to be done within 14 days of the exam.

More information and relevant forms can be found here.

An Impaired Performance is when you attended and complete an exam but believe you were impaired by illness or other critical personal circumstances.

Applications for an impaired grade should be received by the University within 14 days of the exam.

Once an application is submitted, academic staff make a decision as to whether your exam result can be changed. The staff will take into consideration how well you did on assessments throughout the year for that paper.

Find out more here.

To apply for an impaired performance, you have to complete an application form as well as provide supporting documentation.

If you are unwell, you must see a registered health professional as soon as possible and have them fill in a form.

If you are applying due to critical personal circumstances there is a separate form that needs to be filled in with the support of an independent person to explain the circumstances.

Following the completion of one of these forms, you need to log into the Massey University Portal, navigate to Results and Exams, apply for the relevant impaired grade and upload the completed form. This needs to be done within 14 days of the exam.

More information and relevant forms can be found here.

A student may complete a Fee Appeal when they are withdrawing from a paper after ‘withdraw without financial penalty’ date.

The application must have supportive evidence such as a medical certificate, hospital discharge summary or a letter from a counsellor.

A video explaining the fee appeal process can be viewed here.

The application form can be found here

Your MUSA advocate can support you with this process so do not hesitate to get in touch.

The Academic Advice Team are available to prospective and current Massey University students who would like help selecting and planning programs and courses.

The services range from the very beginning of planning your degree to your graduation and everything in between.

Visit here for more information and ways to contact the team.

Giving feedback on your course is a great way to contribute to improvements for future students. The Massey Online Survey Tool (MOST) is a course survey that is compulsory for lecturers to publish for all taught papers at least once every third offering with the time between evaluations not exceeding two years. If your Course Coordinator is going to publish this survey, you will be notified by email at the end of semester. There are 12 questions that ask for your feedback on a range of aspects of the course.

Alternatively, there is the Student Complaints and Grievance Procedures. These procedures are designed to ensure students receive a quality education and that relations between staff and students are equitable. Your MUSA advocate can support you with this process. Find out more here.

The MUSA Advocacy services provide a Student Assistance Programme (SAP). This can be applied for temporary and unforeseen costs which cause you unusual or severe hardship. Designed for when other support agencies cannot assist and you think there is nowhere else to turn to, a one off grant of up to $500 can be applied for. To apply, make contact with either the internal or distance advocate.

Current Massey University distance students residing in New Zealand, and Current Massey University Internal Manawatū Students can apply for a food grant for essential items during times of financial hardship. The food grant is assessed on individual circumstances and cannot exceed the value of $50 NZD. Going through the food grant application process does not guarantee a food parcel, and the food grant cannot be used for alcohol or cigarettes. Successful applications will be processed through Countdown’s Click and Collect service by the MUSA Advocates. (add applications?)

Alongside these applications, if you are on the Manawatu campus, check the MUSA lounge on a Thursday morning to pick up some free food through our partnership with Just Zilch.

The Massey University Manawatu campus has accommodation for contact workshops available at Kiwitea Hall.

Alternatively, Airbnb operates across the country and has different options available depending on your budget. Check out their website here.

Tip: Use Facebook pages and Stream sites to connect with other students who may also be looking for accommodation. Organising accommodation together could significantly reduce the price!

Massey Career Hub is an awesome way to find a range of jobs in many different locations. Use you student ID to log in here and begin browsing vacancies.

Student Job Search is an organisation dedicated to helping tertiary students find work while they study. Thanks to MUSA, Student Job Search is 100% free for you to use. Start looking for that perfect job to fit around your study here.

The Student Grievance Procedure is a safe way for you to make a complaint if you feel as though you have not received quality education.

This could include but is not limited to; unfair assessment of work, unfair refusal or failure of a staff member to make themselves available to assist with course work, inadequate course materials, inadequate teaching or unreasonable delays.

There are a series of steps followed to ensure the complaint reaches the appropriate person, and is done in a way that ensures safety of all those involved.

You can read more about the Student Grievance Procedure and see the individual steps here.

You can view a video about the Grievance Stairway process here.

Your MUSA advocate can support you with this process so do not hesitate to get in touch.